1. Free preview
There is no fee to submit a preview request or review an ARC preview. If you do not approve it, do not purchase it. No refund request is needed because no payment was made.
2. Paid website cancellation window
A client may request a full refund of the amount paid within seven calendar days after payment only if ARC has not yet verified the client’s successful Netlify claim and exact final deploy, delivered the production bundle through an agreed alternate handoff, or completed a client-authorized launch—whichever happens first.
Sending a claim invitation by itself is not an ownership handoff and does not end this window. Because ARC may prepare the production handoff promptly after payment, send a support request immediately if you need to cancel. The request is effective when ARC receives it.
3. After production delivery
After ARC verifies the client’s claim and exact final five-page deploy, delivers the five-page production bundle through an agreed alternate handoff, or completes a client-authorized launch, the purchase is nonrefundable except where required by law or where the delivered work materially fails to match the written Service Scope or approved five-page artifact manifest.
If you report a material nonconformity, ARC will first have ten business days after receiving enough detail and access to correct it. If ARC cannot cure the material issue, ARC will provide an appropriate partial or full refund based on the affected portion of the service.
4. Third-party costs
Separately authorized domain, hosting, software, license, or platform costs that have already been paid to a third party are refundable only to the extent ARC can recover them. ARC will identify such costs before incurring them.
5. Refund timing
Approved refunds are returned to the original payment method through Stripe. Bank and card-network processing times vary and are outside ARC’s control.
6. Payment disputes and legal rights
Please contact ARC first so the issue can be investigated quickly. Nothing in this policy removes any right to dispute an unauthorized or incorrect charge, limits non-waivable consumer rights, or requires a client to give up a lawful remedy.
7. How to request a refund
Send a billing or refund request with the purchaser name, business name, payment date, Stripe receipt or session reference, and reason. Never enter a full card number.